Key Responsibilities

• Leverage key technical skills to ensure the IT infrastructure asset is built and maintained in an efficient and cost-effective manner
• Develop and input into key technology Infrastructure Engineering Lifecycle documentation, such as component version and patch management decisions
• Effectively manage the technical implementation and subsequent change on the IT infrastructure asset
• Make strategic decision on how to leverage enabling technologies to implement innovative IT infrastructure solutions to support the business
• Track the infrastructure requirements, and manage technical change, throughout the delivery life cycle
• Provide support with the resolution of operational incidents, and determine the root cause of the problem
• Schedule and actively manage business as usual changes within the IT infrastructure asset to deliver a best-in-class level of successful change
• Cross team collaboration with upstream stakeholders such as solution architects and IT strategy teams to ensure the IT infrastructure asset is delivered in line with the strategic roadmap
• Maintain timely and accurate communications with Project Managers throughout the delivery life cycle, to ensure the IT infrastructure risks, assumptions, issues and dependencies are correctly tracked
• Communicate the proposed design solutions to the stakeholders, and help to guide decisions regarding trade-offs that may impact the requirement or delivery timescales for infrastructure solutions
• Keep abreast of latest IT infrastructure technology trends and technologies to allow these to be levered to the business benefit of Cathay Pacific Airways
• Build and maintain strong relationships with key hardware and software vendors and delivery partners
• Proactively draw out all types of requirements on the IT Infrastructure from stakeholders using a variety of elicitation techniques (e.g., interviewing, modelling, and surveying)
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish users’ requests from the underlying business problems
• Provide technical advice to Information Technology (IT) colleagues on the use of the IT Infrastructure asset
• Cross team collaboration with other IT domains to drive business and technology innovation
• Keep abreast of the corporate strategy, business plan and latest industry trends
• Available to provide 24/7 support as required

E&A Responsibility

• Emergency and Accident and Crisis Response responsibilities as required

Requirements

Academic qualifications

• Technical degree holder

Knowledge, skills, training and experience

• Minimum of 6 years IT experience, at least 3 years of IT Infrastructure experience
• Must have proven technical experience of working in a complex IT infrastructure environment
• Ability to listen and articulate ideas verbally, and in the written form, to a broad range of audiences; ability to ask probing questions and deliver technical internal presentations
• Ability to work well with others and as part of a technical team
• Well-developed analytical, problem-solving, decision-making, and critical thinking skills, leveraging both logic and creativity; strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas
• Focus on the business and end user’s needs; ability to set expectations and understand end user behavior
• Ability and willingness to proactively accept, and drive, change to accomplish positive outcomes
• Ability to understand strategy and align tactical and strategic work in a well-balanced way
• Must have knowledge of how to lever technology to reduce operational costs and delivery business innovation in a fast moving and dynamic industry sector
• Professional competency in at least one technical specialization, with broad understanding of other current and emerging technologies

DESIRED SKILLS 

• Solid hands on technical skills in Multi-Cloud environment 
• Experiences on handling Multi-VRF, Dynamic routing network environment, Cloud L4-7 Load balancer (AWS / Azure / AliCloud) 
• Experiences on handling interconnection between cloud and on premise 
• Experiences on handling Cloud network security Group 
• Experiences on handling traditional L4-7 Firewall & L4-7 Load balancer 
• Experiences on VPN solution (remote access, Site to Site, DMVPN) 
• Experiences on both WAN & LAN Troubleshooting  
• Knowledge in Software Define Network, Cloud networking, 2 Factor authentication, network hardening or Security scanning 
• Hands on technical skills in Routing and Switching 
• Knowledge in Data Center Operation 
• Experiences on handling IPS/IDS product, host based firewall 
• Experiences on NAC / AAA framework Solution 
• Experiences on WiFi Controller solution 
• CCNP/ AWS Certified Advanced Networking - Specialty is preferred